Terms and Conditions - Richmond upon Thames Man with Van

Welcome to Richmond upon Thames Man with Van. By using our services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before hiring our services.

1. Definitions

Service Provider: Richmond upon Thames Man with Van.
Client: The individual or entity hiring the Service Provider.
Services: The moving and transportation services offered by the Service Provider.

2. Services Offered

Our Services include:

Local Removals: Moving within the Richmond upon Thames area.
Packing and Unpacking: Assisting with the packing and unpacking of belongings.
Storage Solutions: Providing short-term storage options for your items.
Special Item Handling: Careful transportation of fragile or valuable items.

3. Booking and Confirmation

To secure our Services, Clients must:

Provide Accurate Information: Ensure all details regarding the move are correct.
Confirm Booking: A booking confirmation will be sent upon receipt of the deposit.
Deposit Requirement: A non-refundable deposit is required to hold the booking date.

4. Payment Terms

Clients agree to the following payment terms:

Pricing: All prices are quoted in GBP and are based on the scope of Services required.
Payment Schedule: Full payment is due upon completion of the Services unless other arrangements are made.
Methods of Payment: We accept cash, credit/debit cards, and bank transfers.
Additional Charges: Any extra services or changes may incur additional fees, which will be communicated in advance.

5. Client Responsibilities

Clients are expected to:

Accessibility: Ensure that the Service Provider has access to all locations involved in the move.
Preparation: Properly pack items not included in our packing services.
Disclosure: Inform us of any fragile or valuable items requiring special attention.

6. Service Provider Responsibilities

Richmond upon Thames Man with Van commits to:

Professionalism: Provide trained and courteous staff.
Timeliness: Arrive at the scheduled time and complete the Services efficiently.
Safety: Ensure the safe handling and transportation of all items.
Insurance: Maintain adequate insurance coverage for all potential damages during the move.

7. Liability

Our liability is limited to:

Coverage: Damages are covered up to the insured value as per our policy.
Exclusions: We are not liable for pre-existing damages, natural disasters, or delays caused by unforeseen circumstances.
Claims: Any claims for damages must be made in writing within 48 hours of the completion of Services.

8. Cancellation Policy

Clients may cancel Services under the following conditions:

Notice Period: Cancellations must be made at least 72 hours before the scheduled move to receive a full refund of the deposit.
Late Cancellations: Cancellations made within 72 hours will forfeit the deposit.
Rescheduling: Clients may reschedule by providing the required notice, subject to availability.

9. Changes to Terms and Conditions

We reserve the right to modify these terms and conditions:

Notification: Clients will be notified of any significant changes via email or our website.
Acceptance: Continued use of our Services after changes constitutes acceptance of the new terms.

10. Privacy Policy

Protecting your privacy is important to us:

Data Collection: We collect personal information necessary to provide our Services.
Usage: Information is used solely for Service provision and will not be shared with third parties without consent.
Security: We implement measures to protect your data from unauthorized access.

11. Governing Law

These terms and conditions are governed by the laws of England and Wales:

Jurisdiction: Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
Compliance: Both parties agree to comply with all applicable laws and regulations.

12. Force Majeure

The Service Provider is not liable for:

Unforeseen Events: Natural disasters, wars, or other events beyond our control that prevent the fulfillment of Services.
Delays: Situations causing delays will be communicated promptly, and efforts will be made to reschedule as soon as possible.

13. Severability

If any provision of these terms is found to be unenforceable:

Validity: The remaining provisions will continue in full effect.
Modification: The unenforceable provision may be modified to the extent necessary to make it enforceable.

14. Entire Agreement

These terms constitute the entire agreement between the Client and the Service Provider:

Integration: They supersede all prior agreements and understandings.
Acknowledgment: By hiring our Services, Clients acknowledge that they have read and understood these terms.

15. Indemnification

Clients agree to indemnify and hold harmless Richmond upon Thames Man with Van:

Liability: From any claims, damages, or expenses arising out of the Client's negligence or misuse of our Services.
Protection: Ensuring that we are protected against any third-party claims related to the Client's move.

16. Feedback and Complaints

We value your feedback:

Feedback: Clients are encouraged to provide feedback to help us improve our Services.
Complaints: Any complaints should be submitted in writing within seven days of the completed move for resolution.

17. Intellectual Property

All content related to our Services is protected:

Ownership: All materials, including logos and content, are the property of Richmond upon Thames Man with Van.
Usage: Clients may not reproduce or distribute our materials without explicit permission.

18. Waiver

Failure to enforce any provision of these terms does not constitute a waiver:

Rights: We reserve the right to enforce any part of these terms at any time.
No Waiver: A waiver of any breach does not waive future breaches.

19. Notices

All official communications must be in writing:

Method: Notices can be sent via email or postal mail to the addresses provided during booking.
Effective Date: Notices are effective upon receipt.

20. Acceptance of Terms

By booking our Services, Clients agree to abide by these Terms and Conditions:

Binding Agreement: These terms are legally binding upon hiring our Services.
Acknowledgment: Clients acknowledge that they have read and understood all sections of these terms.

Thank you for choosing Richmond upon Thames Man with Van. We are committed to providing you with reliable and professional moving services.